Return and Refund Policy

Returns, Exchanges, and Refunds Policy

At BLUE BOLD LTD, we strive to ensure that our customers are completely satisfied with their purchases. However, if for any reason you are not happy with your order, we are here to assist you with returns, exchanges, or refunds.

Company Details:

• Registered Address: 102 Church Road, London, England N17 8AJ
• Email: admin@bluebold.co.uk
• Phone: +44 330 043 2214

1. Returns

Eligibility for Returns:

• Items must be returned within 30 days from the date of delivery.
• Products must be unused, in the same condition that you received them, and in the original packaging.
• Certain items such as perishable goods, custom-made products, and personal care items may not be eligible for returns.

How to Return:

1. Contact Us: Please contact us at admin@bluebold.co.uk or +44 330 043 2214 to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).
3. Shipping: You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

2. Exchanges

Eligibility for Exchanges:

• Exchanges are available for items that are defective, damaged, or if you need a different size or variant of the same product.
• The item must be in the original condition and returned within 30 days of purchase.

How to Exchange:

1. Contact Us: Reach out to us at admin@bluebold.co.uk or +44 330 043 2214 to request an exchange. Please include your order number and the details of the item you wish to exchange.
2. Return the Item: If an exchange is approved, you will be asked to return the original item to our registered address.
3. Receive the Exchange: Once we receive and inspect the original item, we will send out the replacement item. If the replacement item is out of stock, we will offer a refund or an alternative product.

3. Refunds

Eligibility for Refunds:

• Refunds are issued for items returned within 30 days that meet the return criteria mentioned above.
• Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

How Refunds Are Processed:

1. Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
3. Refund Timeframe: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds:

• If you haven’t received a refund after the specified timeframe, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at admin@bluebold.co.uk.

4. Non-Returnable Items

• Gift cards
• Downloadable software products
• Perishable goods
• Custom-made items
• Personal care items

5. Contact Information

If you have any questions or concerns regarding our returns, exchanges, or refunds policy, please contact us:

• Email: admin@bluebold.co.uk
• Phone: +44 330 043 2214
• Mailing Address: 102 Church Road, London, England N17 8AJ

We are committed to making your shopping experience with BLUE BOLD LTD as smooth and satisfactory as possible. Thank you for shopping with us!